FAQ
Frequently asked questions
Registration, withdrawals, verification, holding periods, PayPal payouts, fees and support.
Registration
How do I create an account?
Download the TikTok Sewa app for Android or iPhone, tap Register and enter your full name, email, phone number and a password of at least 8 characters.
Can I register on the website?
No. The website explains our services. Registration, withdrawals and support all happen in the mobile app.
Withdrawal eligibility
Who can withdraw with TikTok Sewa?
Any registered customer with TikTok creator earnings they can withdraw. Each request must be within the current minimum and maximum amount shown on the Rates page.
What do I need before I start?
A clear screenshot of your completed TikTok withdrawal to our account, and the transaction ID from your withdrawal details. The app shows which account to send to.
Payment verification
How does payment verification work?
Our team matches your screenshot and transaction ID with the payment we received. Your request moves from Submitted to Under Review, then to Verified. Only TikTok Sewa staff can mark a payment as verified.
What does “Verification Required” mean?
We could not verify the payment with the details provided. The app tells you what we need, and you can upload a clearer screenshot or correct the transaction ID from the request.
Why would a request be rejected?
For example, if the payment never arrived or the screenshot does not match the transaction. The reason is shown on the request in the app.
Holding periods
What is a holding period?
The number of days between verifying your payment and sending your payout. You choose it when you create a request. Longer holding periods get a better rate.
When does the holding period start?
On the day your payment is verified, not the day you submit. The app shows the start date, expected end date and days remaining.
PayPal payout details
How do I give you my PayPal details?
In the app, open Support and create a ticket in the “PayPal payout details” category. Our team reviews the details and replies in the same ticket.
Are my PayPal details kept private?
Yes. They are stored separately and only TikTok Sewa staff can see them. The app only shows a masked version, such as jo***@gmail.com.
Exchange rates and fees
How is my payout calculated?
Your payout is the withdrawal amount, less any service fee, multiplied by the AUD rate for the holding period you choose. The Rates page calculator shows each part.
Can the rate change after I submit?
No. The rate and fee are locked when you submit your request in the app. Rates shown on the website can change before then.
Transaction status
How do I track my withdrawal?
Every request in the app shows its status, a step-by-step timeline, holding-period progress and the expected payout.
When do I get an invoice?
An invoice is issued in the app for every completed payout. You can view it and share it as a PDF.
Customer support
How do I contact support?
Registered customers open a support ticket in the app, choose a category and can attach a screenshot. For general questions before you register, see our Contact page.
How will I know when support replies?
The ticket status in the app changes to “Reply needed” and your home screen shows it.
Still have a question?
Customers can open a support ticket in the app. For general questions, visit our Contact page.
See how it works